SHIPPING POLICY

Introduction
Welcome to Musclemontage. We ship internationally and strive to deliver your order promptly while ensuring safe and secure packaging for your items.

Shipping Methods and Carriers
- We ship all orders via DHL, providing fast, reliable, and fully trackable international delivery.

- In some cases, we may ship orders through the Serbian national postal service as an alternative method.
- For international deliveries sent by post, your package will typically be transferred to your country’s local postal provider (e.g., USPS, Royal Mail, Deutsche Post) upon arrival.

- Tracking information is provided for all DHL shipments and whenever available for postal deliveries, depending on the destination country.
- We reserve the right to use a different courier service at our discretion if standard delivery to a particular destination is not available or practical.

Processing & Delivery time
- Each product page will display the estimated dispatch month (e.g., “Expected to dispatch in November”).
- Orders will be shipped according to the estimated dispatch timeframe displayed on each product page.

- Delivery times vary depending on the destination. As a general guideline, international deliveries may take approximately 7–21 business days. Actual delivery times may vary due to customs clearance and destination-specific factors.
- Once your order has shipped, you will receive a tracking number to monitor your shipment’s progress.

Customs, Duties, and Taxes
- Our products are produced and shipped from Serbia (Europe)
- International shipments may be subject to customs fees, import duties, and taxes which are not included in the product price or shipping cost.
- Customers are responsible for any such charges incurred during importation. 

- If a customer refuses to accept or collect the package due to high customs fees or lack of awareness about such charges, no refund will be issued.

- Orders abandoned in customs or unclaimed within the carrier’s holding period will also not be refunded.

- For further information, please check your country’s customs policies.

Lost or Damaged Packages
- Please inspect your package upon delivery. If items are damaged or missing, contact our support team within 24 hours with photos and details.
- We will work with the carrier to resolve issues promptly.

Contact Information
For any shipping inquiries, please contact us at:
contact@musclemontage.com

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